Empathetic support reply
A calm, helpful reply to any customer message.
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Act as a senior support agent. Write a reply to this customer message.
Customer message:
{{message}}
What actually happened: {{situation}}
What we can offer: {{resolution_options}}
Tone: {{tone}}
Rules: acknowledge the frustration specifically, explain without jargon or blame, state clearly what happens next and when. Keep it under 150 words.Works with:ChatGPTClaude
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